Category Archives: Social Media

Hijacking Hierarchies: A potential and a peril of social media

Do you remember a time before facebook? There must have been an internet, and there were probably even blogs, but being popular meant a lot people would turn up for drinks at your birthday party. Since social media has taken off there has been an insidious introduction of more formal popularity measures. You have friends on facebook, hits on wordpress, followers on twitter – all potentially irrelevant information but a constant objective ‘measure’ non-the-less. I have mulled over this as on christmas eve a twitter posting (which frustratingly I forgot to favourite) stated the best leaders would concentrate on their families, not new followers, over the holiday period. I am not sure how many people actually look for followers on twitter (apart from the really annoying spam you receive) but the most popular tweeters (in terms of followers) are often clearly not concerned about ensuring wide appeal from their tweeting. However their does seem to be an increasing obsession with measuring popularity on social media. A number of social media ‘personality’ awards now exist. What purpose do these serve? Do those on twitter or facebook actually need reminding who they are all following? They certainly don’t affect those outside social media as they aren’t even on it. A ‘mercury music prize’ equivalent might be more reasonable with up and coming tweeters celebrated . Ultimately though however popular the Mercury might be if you don’t listen to music it probably doesn’t mean much to you! More formal measures of popularity exist (klout and others),  there is some science (seeking influence) and I have always liked [log(number of tweets)*(followers/following)]. So far major healthcare organisations have resisted this ceremony but might we one day see a British Medical Journal #SoMe award…

So is there any reason to continue supporting such narcissism? Can we see a day when gongs may be won on the basis of influence via social media. Well there might be one. If there is one great advantage to the explosion of SoME is the complete breakdown of hierarchy and flattening of communication channels. Who could have thought 5 years ago you could contact directly the chairs of the Royal College of General Practitioners (@clarercgp) , the president of the royal college of paediatrics and child health (@rcpch_president) or the chief executive of NHS Employers (@NHSE_dean) . Just follow their twitter lines to see examples of trainees and colleagues posing questions directly and getting responses. In the short term the promotion of individuals who use twitter (and other tools effectively) may draw attention to this brilliant engagement opportunity. In fact if objective measures of influence, rather than popularity, can be found it may promote greater involvement of organisations who have up to this point resisted dipping their toes in the water.

Ultimately popularity, whether relevant or not, will always be measured. It is now up to those on social media to decided on what the most constructive use of this is.

Remember the consciously incompetent: defining what Social Media is and isn’t

At #APEM2012 Dr. Natalie May (@_nmay) and I gave a talk entitled:

“This house believes Paediatric Emergency Medicine in the UK would benefit from more doctors being active on mainstream social media”

Natalie was “for” and I was (for the sake of the talk) against. Natalie did an excellent presentation (without bullet points and only pictures – @ffoliet would have been proud) and I responded with no audiovisual media (apart from the nativity social media you-tube video) to strengthen my argument (the transcript of the talk and the video can be found here).

A number of unexpected questions and responses came up which I think are useful to share as it is important that social media, #FOAMed and other potentially extremely helpful learning media are not tarred with the wrong brush!

1. Social Media is a concept not one thing (twitter is utterly different from facebook which in turn is not blogging).

2. Facebook ‘scares’ have done the reputation of Social Media significant harm. Health care professionals sticking naked pictures of themselves on their own personal sites does not mean that everyone must follow suit.

2. #FOAMed is a concept that may span many types social media, is certainly not contained by it, and can simply be information via a website…

3. There is great concern that not enough material is quality assured, “…but what if the information is wrong?” we were asked. I found this interesting as it is up to any clinician to decide themselves the quality of information they receive. Does reading one journal article mean you go out and change your practice completely? Do you not weigh up the information, discuss with colleagues and seek other sources of evidence? #FOAMed represents a methodology of the best content percolating upwards to the attention of  interested clinicians. Does everything need to come with a guaranteed evidence based seal of approval? Certainly not in my opinion – what better way to slow things down and stifle debate.

4. Consent and Patient confidentiality cause anxiety, “…but how do you talk about the most interesting, and therefore usually identifiable cases.” This is a very valid concern and has been debated previously (see the comments section). This is not an easy question to answer but in some ways is similar to [3]. In itself not a reason not to engage in the multitude of learning resources out there. Time, experience and legal testing will enable the public and regulators to determine what is appropriate or not but currently there is clear guidance on consent from the GMC (and other healthcare organisations around the world).

I am left with the feeling that the most engaged in developing education 2.0 need to remember they are unconsciously competent and that some work needs to be done to reach the consciously incompetent.

An alternative view of social media

The following is a transcript of the ‘against’ argument at #APEM2012 (www.apem.me.uk)

“Paediatric Emergency Medicine in the UK would benefit from more doctors on mainstream social media”

So let us be clear what we are talking about here. We are talking about social media – the facebook, the linkedIN , the twitter. All the things your children, nephews and nieces get involved with.

Who here has never used any of those things?

Excellent – well done. Clearly hasn’t done you any harm.

Those who support such things would have you believe that by being part of, what is it called  “ a global phenomenon”  that you are somehow missing out.  Missing out on what exactly  – arrogant, self-obessed individuals keen on knowing how many followers they have. We are paediatric emergency medicine specialists; we treat dying children. We don’t follow – we lead! Our knowledge if very valuable – why share it with a community of people you have never met. Much better if it stays within the four walls of the hospital you work; you have the best approach. You must do – no-one has challenged it for it years!

And lets say for the sake of argument I did want to dabble in the nonsense. Who has time for it? With all the google searching, trying to find the one paper you read 5 years ago in a dozen similarly labeled folders, putting together presentations from scratch how can you possibly have any PAs (that sessions for those of you in the US)  left.

And then clearly you will get sued! Remember that chap from Wales.  Posted something along the lines of “don’t like working in birth sheds, prefer the cabbage patch. The public were a little aggrieved when they found out he was talking about obstetric units and ICUs.

This shouldn’t really be a path we go down. A study from the US of 600 staff involved in the admission process for medical schools and residency programmes found that 2/3 were familiar with researching individuals on social networking sites. Furthermore, over half (53%) agreed that online professionalism should be a factor in the selection process and that “unprofessional behaviour” evinced from wall posts/comments, photos, and group memberships should compromise an applicant. Clearly the racous behaviour that the PEM community get up to on the evening of the APEM meal may well count against them in the future? I suppose it was re-assuring that only a small proportion (3-4%) said they used the information they found to reject a candidate.

Although this maybe only a US phenomenon. Jared Rhoads, senior research analyst with CSC’s Global Institute for Emerging Healthcare Practices, said feedback on therapies is one of the most valuable uses for social media — and possibly one of the easiest to facilitate (via amednews).

“If 10,000 people start talking about a side effect of a drug, it won’t be that hard to find that out,” he said. Really???

So basically if you are too busy, already know your stuff and what stay in the ‘real world’ social media is not for you

DISCLAIMER: Dr Damian Roland does not believe a word of the above 😉